Frequently Asked Questions

Business telecoms refer to the communication systems and services used by businesses to facilitate seamless communication internally and externally. These can include telephony systems, broadband, VoIP, mobile solutions, unified communications, and more, tailored to meet business needs.

Business telecom services are designed for higher reliability, better performance, and tailored features such as enhanced customer support, service level agreements (SLAs), higher bandwidth, and advanced communication tools like call routing and conferencing.

Residential services lack the scalability, support and guarantees businesses often require.

VoIP (Voice over Internet Protocol) offers numerous benefits, including:

Cost savings: Lower call rates, especially for international calls.

Scalability: Easily add or remove users as your business grows.

Flexibility: Make and receive calls from anywhere with an internet connection.

Advanced features: Access to features like call forwarding, virtual numbers, and integration with CRM systems.

Unified Communications (UC) integrates various communication tools like voice, video, messaging, and conferencing into a single platform. It improves efficiency, enhances collaboration, and provides a seamless experience for employees and customers, especially for remote or hybrid work environments.

Business telecom systems are designed with reliability in mind, often backed by SLAs that guarantee uptime and prompt support. However, reliability can depend on factors such as your provider, infrastructure, and the quality of your internet connection.

Yes, most telecom providers offer number porting services, allowing you to retain your existing business phone numbers when switching providers. It's best to confirm this during the initial consultation.

The best internet connection for your business depends on your size, requirements and location:

Fibre broadband: Ideal for small to medium-sized urban businesses needing fast and stable connections.

Leased lines: Provide dedicated, symmetrical speeds, perfect for larger urban businesses or those with high bandwidth needs.

5G/4G: Many rural businesses struggle with very slow fibre broadband speeds that causes real damage to their business success. Therefore wireless mobile connectivity, such as Fast Rural Internet, is ideal.

Business telecom providers implement robust security measures like encryption, firewalls, and secure authentication protocols.

However, businesses should also adopt practices such as regular updates, employee training, and monitoring to ensure security.

Yes, modern telecom solutions are designed to support remote working. Features like VoIP, video conferencing, team collaboration tools, and cloud-based phone systems allow employees to stay connected and productive regardless of location.

Costs vary based on the services you choose, such as internet speed, the number of phone lines, or additional features like call analytics or conferencing tools.

While business telecom solutions may seem more expensive upfront, their scalability and features often lead to long-term cost savings.

There are also options that are very cheap. For example, start ups and sole traders who run their business from a mobile phone can opt for a Pocket Landline for only £9.95 per month. We know that over 70% of people feel safer calling a business on a landline number. It shows the business is more established and reliable. A Pocket Landline is a landline number that rings on your mobile phone.

Some limitations include:

Dependence on internet connectivity: VoIP and cloud-based systems require stable internet.

Initial setup costs: Advanced systems may require upfront investment.

Learning curve: Employees may need training to use new technologies effectively.

An SLA (Service Level Agreement) is a contract between you and your telecom provider that guarantees specific levels of service, such as uptime, response times, and support. It ensures accountability and provides peace of mind for your business operations.

Yes, many business telecom solutions integrate with CRM systems, email platforms, and productivity tools like Microsoft Teams and Slack.

These integrations streamline workflows and improve productivity.

Consider factors such as the provider's reputation, their ethical approach to customer service, range of services, SLAs, customer support, scalability, and pricing.

Requesting a consultation or trial period can help determine if the provider meets your needs.

The setup process typically involves:

• Evaluating your business's communication requirements.

• Selecting the right services and features.

• Configuring equipment and software.

• Ensuring your team knows how to use the system effectively.